Policy details
Abby's Pawn & Coin respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit our website, contact us, use any website chat feature we may offer, or interact with links and services available through our website.
Our website is primarily an informational website for our in-person business. Pawn transactions, sales, purchases, renewals, layaway payments, and other financial transactions may occur in person or through third-party websites linked from our website.
1. Information We Collect
We may collect information in the following ways.
Information You Provide Directly
When you contact us by phone, text, email, or other communication methods, we may collect information such as:
- Your name
- Phone number
- Email address
- The contents of your message
- Information about items you ask us about
- Any other information you choose to provide
Please do not submit sensitive personal information through chat or contact messages unless necessary.
Chat Information
Our website may offer a chat or messaging feature. If you use a chat feature, the chat provider and/or Abby's Pawn & Coin may collect information such as your message content, contact information, IP address, device information, browser information, and the date and time of your interaction.
Chat communications may be used to respond to your questions, provide customer service, follow up with you, and improve our services.
Automatically Collected Website Information
Like many websites, our website may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visit
- General website usage information
This information is used to operate, secure, maintain, and improve the website.
2. Third-Party Websites and Services
Our website contains links to third-party websites and services. For example, our website links to PawnMate for the online store and for online loan renewal, layaway payment, account registration, and payment-related functionality. Our Make a Payment page directs users to the PawnMate customer portal, and payment and account activity happens there.
When you click a third-party link, leave our website, or use a third-party service, that third party's privacy policy and terms apply. Abby's Pawn & Coin does not control the privacy or security practices of third-party websites.
Third-party services linked from our website may include, but are not limited to:
- PawnMate
- Google Maps
- Website hosting providers
- Chat or messaging providers
- Analytics or security tools
3. Payments, Online Store, and Loan Renewals
Our website may link to outside services where customers can browse online inventory, make certain payments, renew eligible loans, make layaway payments, or create an online account. Online renewals and layaway payments are handled through PawnMate, and loan redemption must occur in store.
We do not intend for abbyspawnshop.com itself to directly collect or store full credit card numbers, debit card numbers, or third-party account login credentials. If you submit payment information through a linked third-party site, that information is collected and processed by the third party according to its own privacy and security practices.
4. How We Use Information
We may use information we collect to:
- Respond to questions and customer inquiries
- Communicate with you by phone, text, email, chat, or other methods
- Provide information about our pawn, buying, selling, shopping, and in-store services
- Follow up about items, appointments, inventory, or service requests
- Operate, maintain, secure, and improve our website
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal obligations
- Protect our business, customers, employees, property, and rights
5. In-Person Transactions
This Privacy Policy primarily applies to information collected through our website and online communications.
In-person pawn, buying, selling, payment, loan, layaway, and redemption transactions may require additional information, including identification, transaction details, item information, and records required by law. Pawn and secondhand goods transactions may be subject to state, local, and federal legal requirements.
6. How We Share Information
We do not sell your personal information for money.
We may share information in the following situations:
Service Providers
We may share information with companies that help us operate our website and business, such as website hosting providers, chat providers, analytics providers, security tools, payment-related platforms, customer communication services, and professional advisers.
Legal Compliance and Safety
We may disclose information when required or permitted by law, including to law enforcement, courts, regulators, government agencies, or other parties when necessary to comply with legal obligations, protect rights, prevent fraud, or ensure safety.
Business Transfers
If our business is sold, transferred, merged, reorganized, or involved in a similar transaction, information may be transferred as part of that transaction.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, embedded content, analytics tools, or similar technologies to help the site function, understand visitor activity, improve the site, support security, and connect with third-party services.
At present the website uses:
- One strictly necessary cookie,
abbys_consent, set by our website only after you make a choice in the cookie banner. It remembers that choice for about 6 months and holds nothing else. - Embedded content from Google Maps in the footer, which loads only if you allow third-party content in the cookie banner or press “Load map”. When it loads, Google may set its own cookies under its privacy policy.
You can change your choices at any time with the “Cookie settings” link in the footer. You can also adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
8. Social Media
Our website links to social media platforms, including Facebook and Instagram. We also encourage visitors to follow Abby's Pawn & Coin on Instagram for updates and new arrivals.
If you interact with us through social media, the social media platform may collect information according to its own privacy policy. We are not responsible for the privacy practices of social media platforms.
9. Text Messages, Calls, and Emails
If you call, text, email, or message us, we may use your contact information to respond to you and provide customer service.
Standard carrier charges may apply to calls or text messages. You may ask us to stop sending promotional messages, but we may still contact you about active transactions, customer service matters, legal issues, safety issues, or other non-promotional matters.
10. Data Security
We use reasonable safeguards to protect information we collect. However, no website, chat system, email, text message, or online service is completely secure. You should avoid sending sensitive information through unsecured communication channels.
11. Data Retention
We retain information for as long as reasonably necessary for business, customer service, legal, security, and recordkeeping purposes.
Information related to in-person pawn, sale, purchase, loan, layaway, or payment transactions may be retained for longer periods as required or permitted by law.
12. California Privacy Rights
California residents may have privacy rights under applicable California law. Depending on the circumstances and whether a particular law applies to our business, these rights may include the ability to request access to, correction of, or deletion of certain personal information.
Some requests may be limited by legal exceptions, including where information must be retained for transaction records, legal compliance, fraud prevention, security, dispute resolution, or other permitted purposes.
To make a privacy request, contact us using the information below.
13. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
Abby's Pawn & Coin618 Santa Rosa Ave
Santa Rosa, CA 95404
Phone/Text: 707-843-7646